Frustration hangover

So, for those who have been following our saga of the breakdown and follow-on, we have more to report on the drama. I got a call today telling me they were ready to pay out on our claim at a dollar amount significantly lower than that which was submitted. Apparently, when they called and asked for the work order, and I said, "is there anything else you need?" And they replied, "just the work order." What they actually meant was, "and the three receipts that don't appear to be on the email that you sent." Or words to that affect.

So, apparently after all of this, and an additional month, they want to do another month of processing, to get ALL of the receipts turned in and so on. I asked the guy his name, and he repeated it. I then asked for his supervisor and he said he was the supervisor. I asked, who he reported to, and found out that they are actually contracted with Ford, not employees. I asked his job title and his name is Carl, he is allegedly the supervisor of the Motor Home Customer Assistance Center. But, considering when I asked his job title, he couldn't come up with one, I would be a little surprised to find out that this was actually his title. I asked to speak to his boss and he said they were contractors for Ford. I asked for their contract at Ford, and he replied that he didn't have one. Frankly, I got frustrated and hung up at that point.

I found him to be incredibly unbelievable, and I am very surprised that he would attempt to LIE to a person he was due to be "assisting" in his role at the Customer Assistance Center. Ford can and SHOULD do better.

So, I am off to search out our options, as well as attempting to obtain copies of the missing receipts from those three hotels. This whole ordeal has been incredibly frustrating. Of course the photos of all of the receipts were on my phone, and not the disk that had the rest of my photos, that I removed from the old phone. :(

I just want our money back, and the frustrating experience behind us. This is ridiculous that I have to go through so much, when we received a defective product, frankly a Lemon. I cannot believe that Ford knowingly sends its brand new motor coaches out without warning to consumers that there might be an issue with the engine. When the coach arrived in Las Vegas, the tech told me that this wasn't the first one that had issues, and I can't help but think, if that dealer knew of the issue, then how many other bad engines are out there, unbeknownst to consumers? Very disappointed in Ford and their alleged, maybe, contractors at their Motor home Customer Assistance Center.